Empathy, Assistance & Referral Service
Welcome to the website of Cornell's Empathy, Assistance, & Referral Service (EARS).
Have a problem and don't know what to do?
EARS can help you by offering nonjudgmental, short-term counseling.
EARS is here to listen to any problem you may be dealing with. Feel free to call us at 255-EARS (255-3277), or drop in to our newly renovated office in 213 Willard Straight Hall. The hours we are open are:
|Sunday - Thursday||3-11 p.m.|
Frequently Asked Questions
Below are a list of Frequently Asked Questions about our counseling. If you have any more questions, please send us an email at email@example.com.
I'm thinking of calling or dropping in, but I'm not sure if I should.
Many people who think about coming to EARS are often hesitant, since it can seem uncomfortable to confide your problems to a person who is both a stranger and a peer. EARS counselors will always try to help with any issue, no matter how big or small. After a session, most people feel they have a better outlook on their problem, and how to handle it. You will never be judged, all sessions are completely anonymous, and confidentiality is guaranteed.
What will happen when I call or drop in?
When you contact EARS, the counselor will help you explore all aspects of your problem. Most people who call find it extremely helpful to talk through an issue with a non-biased peer, since it allows them to explore the issue in a way that can not be accomplished otherwise.
Will the counselor help me decide what to do?
While EARS counselors don't give advice, they will help you sort through your different options. The counselor can assist you in examining all options, and then help you decide which is best for you.
Who are the counselors?
Due to the confidential nature of our service, all counselor identities are strictly anonymous. Students working at EARS are fully qualified to handle any issue, since they have undergone a rigorous 3-semester training program and selection process.
EARS counselors are here to help seven days a week. You will find information about reaching EARS and our counseling services to the right.