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Frequently Asked Questions

I’m thinking about calling or dropping in, but I’m not sure if I should.
It’s natural to feel hesitant about confiding a problem to someone who’s both a peer and a stranger. Perhaps the problem feels too big - or too small - to bother talking about. Maybe you don’t want to “burden” friends or family, or they seem too busy to listen.

At EARS, counselors are just waiting to be there for you. You can talk as long as needed. Most people are relieved to find how easy it is to talk with a calm and understanding EARS counselor, and they gain a better outlook on handling problems.

What will happen when I call or drop in?
A warm and friendly EARS counselor will
answer the phone or greet you at the door. You’ll be invited to talk through whatever is on your mind. No judgments.

Will the counselor help me decide what to do?
EARS counselors won’t give advice or tell you what to do. They will help you systematically explore the aspects of your issue, your options and possible solutions. With neutral, unbiased assistance, you can discover possibilities you hadn’t thought of before.

Can I call or visit more than once?
Call as often and for as long as you like. If you drop in once or twice and find that you might want ongoing counseling, EARS can refer you to campus or community therapists.

What if I meet with an EARS counselor and then see him or her later on campus?
Because they maintain anonymity, counselors won’t acknowledge the counseling conversation outside of the EARS room. They can give you a friendly greeting, but your visit to EARS stays confidential.